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Segments in Marketing Cloud Next: What Changes When Data 360 Is the Source

1 min readMarketing Cloud Next

A short note on how segmentation works in Marketing Cloud Next, and the habits from Engagement that no longer apply.

  • Marketing Cloud Next
  • Segmentation
  • Data 360

In Engagement, a segment is usually a query that writes rows into a sendable data extension. In Marketing Cloud Next, a segment is built on unified data in Data 360 and published on a refresh cadence. That difference sounds administrative. It changes how you plan.

Three habits to drop

  • Writing a SQL activity and scheduling it just before the send. Publish cadence is a segment property now, not something you sequence by hand.
  • Treating the data extension as the audience. The unified individual is the audience; the segment is a view of it.
  • Solving data quality inside the segmentation step. Fix it at ingestion and mapping, because every segment reads the same foundation.

What to check on a new segment

  • Which unified object it is built on.
  • Its refresh cadence, and whether that matches how time-sensitive the campaign is.
  • Whether consent is a filter on the segment or an exclusion at send — decide deliberately.

Based on current Salesforce documentation for Marketing Cloud Next segmentation. Verify behaviour against your release.

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